Terms of Service

Welcome to Nimwell

These Terms of Service govern your use of Nimwell's website and cleaning services. By accessing our website or engaging our services, you agree to be bound by these terms. Please read them carefully before proceeding.

If you do not agree with any part of these terms, please do not use our website or services. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of any changes.

Service Usage Terms

1. Acceptable Use Policy

When using our website and services, you agree to:

Provide accurate and complete information in all communications
Use our services only for lawful purposes
Respect the intellectual property rights of Nimwell and others
Not attempt to interfere with the proper functioning of our website
Not use automated systems or software to extract data from our website

2. Permitted Uses

You may use our website to:

Learn about our cleaning services and pricing
Submit enquiries about our services
Request quotations for cleaning work
Access information about cleaning best practices
Manage your service bookings and preferences

3. Prohibited Uses

You must not use our website or services to:

Transmit any unlawful, threatening, defamatory, or offensive material
Impersonate any person or entity
Collect or harvest information about other users
Introduce viruses, trojans, or other malicious code
Attempt to gain unauthorised access to our systems or networks
Interfere with or disrupt our services or servers

4. Service Access Requirements

To access certain features of our website and services:

You must provide accurate contact information
You are responsible for maintaining the confidentiality of any login credentials
You must be at least 18 years of age or have parental consent
You must have legal authority to enter into service agreements

5. Fair Usage Guidelines

We expect all users to interact with our website and services in good faith. This includes being respectful in communications, providing honest information about cleaning requirements, and adhering to agreed schedules and payment terms. Any abuse of our services or attempts to manipulate our systems may result in service termination.

Account and Service Agreement Terms

6. Service Agreements

When you engage our cleaning services:

A service agreement is formed upon your acceptance of our quotation
You agree to provide access to the premises at scheduled times
You are responsible for securing valuables and fragile items
You must disclose any hazards or special requirements before service begins
Payment terms are as specified in your service agreement

7. Client Responsibilities

As a client, you are responsible for:

Ensuring safe access to areas requiring cleaning
Informing us of any pets, allergies, or special circumstances
Providing adequate notice for cancellations or rescheduling
Securing personal items and valuable possessions
Reporting any concerns or issues promptly

8. Cancellations and Rescheduling

Clients may cancel or reschedule services with at least 24 hours' notice without penalty. Cancellations with less notice may incur a cancellation fee of up to 50% of the scheduled service cost. We reserve the right to cancel services due to unforeseen circumstances, in which case no fee will be charged and alternative arrangements will be offered.

9. Service Suspension and Termination

We may suspend or terminate services if:

Payment terms are not met
Access to premises is consistently unavailable at scheduled times
Unsafe conditions exist that put our staff at risk
There is abusive or inappropriate conduct towards our staff
Terms of service are violated

Service Availability and Modifications

10. Service Uptime and Maintenance

While we strive to maintain consistent service availability, there may be times when our website requires maintenance or experiences temporary interruptions. We will endeavour to provide advance notice of planned maintenance when possible. Our cleaning services operate during standard business hours unless otherwise arranged.

11. Service Area and Availability

Our cleaning services are primarily available in Bristol and surrounding areas. Service availability may vary based on location, scheduling demands, and operational capacity. We reserve the right to decline service requests that fall outside our normal operating area or exceed our current capacity.

12. Geographic Restrictions

Certain services or features may only be available in specific geographic areas. While our website can be accessed from anywhere, service delivery is limited to locations within our operational range. Please contact us to confirm whether we can service your specific location.

13. Service Modifications and Updates

We may modify, enhance, or discontinue aspects of our services at any time. This includes changes to pricing structures, service offerings, scheduling systems, or operational procedures. Existing clients will receive reasonable notice of changes that materially affect their service agreements. Updated terms will be posted on this page with a revised effective date.

Intellectual Property Rights

14. Website Content Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of Nimwell or our content suppliers and is protected by UK and international copyright laws. You may view and print pages from our website for personal reference, but may not reproduce, modify, or distribute content without written permission.

15. Trademarks

Nimwell and related marks, logos, and service names are trademarks of Nimwell. You may not use these trademarks without our prior written consent. Other trademarks appearing on our website are the property of their respective owners.

16. User-Generated Content Rights

If you submit feedback, reviews, or other content to us, you grant Nimwell a non-exclusive, royalty-free, perpetual licence to use, modify, and display such content for business purposes, including marketing and service improvement. You warrant that any content you submit does not violate the rights of third parties.

17. Copyright Infringement

If you believe any content on our website infringes your copyright, please contact us with details of the alleged infringement, including the location of the content and proof of ownership. We take copyright concerns seriously and will investigate all legitimate claims.

Payment and Pricing

18. Pricing Information: All prices quoted on our website are in British Pounds (GBP) and include VAT unless otherwise stated. Prices are subject to change without notice, though changes will not affect confirmed bookings made at previously stated rates.

19. Payment Methods: We accept various payment methods as specified in your service agreement. Payment is typically due upon completion of service or according to agreed terms for regular clients.

20. Late Payment: Late payments may incur additional charges and may affect future service availability. We reserve the right to suspend services for accounts with outstanding balances.

Modifications to Terms

We may revise these Terms of Service at any time by updating this page. You are expected to check this page regularly to be aware of any changes. Your continued use of our website and services after changes are posted constitutes your acceptance of the revised terms.

For significant changes that materially affect your rights or obligations, we will provide additional notice through email or prominent website notifications where practical.

Questions About These Terms?

If you have questions or need clarification about any aspect of these Terms of Service, please contact us. We're here to help you understand your rights and responsibilities.

Contact Us