Privacy Policy

Our Commitment to Data Protection

At Nimwell, we take your privacy seriously. This policy explains how we collect, use, protect, and manage your personal information when you interact with our website or services. We believe in transparency and want you to understand exactly what happens with your data.

We are committed to protecting your personal information and complying with data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Personal Data We Collect

Information You Provide Directly

When you contact us or request our services, we may collect:

Your name and contact details (email address, phone number)
Your postal address (for service delivery)
Details about your property or cleaning requirements
Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we may automatically collect:

Technical information including IP address, browser type, and device information
Usage data such as pages visited, time spent on pages, and navigation patterns
Cookie data (see our Cookie Policy for details)

Legal Basis for Processing

We process your personal data based on:

Your consent when you submit information through our contact forms
Contractual necessity when providing cleaning services to you
Legitimate interests in operating and improving our website and services
Legal obligations we must fulfil as a business

Data Retention Periods

We retain personal data for different periods depending on its purpose:

Contact enquiries: Up to 2 years if no service relationship develops
Client information: For the duration of the service relationship plus 6 years for legal compliance
Website analytics data: Typically 26 months from collection
Marketing communications: Until you unsubscribe or withdraw consent

How We Use Your Personal Data

Service Delivery

We use your information to provide the cleaning services you request, including scheduling visits, managing appointments, and communicating about service details.

Communication

Your contact details allow us to respond to enquiries, send service confirmations, provide updates about scheduled visits, and address any concerns or questions you may have.

Service Improvement

We analyse usage patterns and feedback to understand how people interact with our services, identify areas for improvement, and develop better cleaning solutions.

Marketing Communications

With your consent, we may send you information about our services, special offers, or relevant updates. You can opt out of marketing communications at any time.

Legal Compliance

We may use your data to comply with legal obligations, such as maintaining records for tax purposes or responding to lawful requests from authorities.

Data Sharing with Third Parties

We do not sell your personal data to third parties. However, we may share your information with:

Service Providers

We work with trusted third-party service providers who help us operate our website and deliver services, such as website hosting providers, email service platforms, and payment processors. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Analytics Services

We use analytics tools (such as Google Analytics) to understand how visitors use our website. These services may collect information about your browsing behaviour, which helps us improve the user experience. You can control analytics cookies through your cookie preferences.

Legal Requirements

We may disclose your information if required by law, such as in response to court orders, legal processes, or to protect our rights, property, or safety, or that of others.

How We Protect Your Data

Technical Security

We implement appropriate technical measures to protect your personal data, including secure data transmission (SSL/TLS encryption), secure server infrastructure, and regular security updates to our systems.

Access Controls

Access to personal data is restricted to employees and contractors who need it to perform their duties. All personnel with access to your data are bound by confidentiality obligations.

Data Monitoring

We regularly monitor our systems for potential security vulnerabilities and conduct periodic reviews of our data protection practices to ensure compliance with current standards.

Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with UK GDPR requirements.

Your Rights and Data Management

Under UK data protection law, you have several important rights regarding your personal data:

Right to Access

You can request a copy of the personal data we hold about you. We will provide this information in a clear, structured format within one month of your request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.

Right to Erasure

Also known as the "right to be forgotten", you can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller.

Right to Object

You can object to processing of your personal data in certain circumstances, including processing for direct marketing purposes or based on legitimate interests.

Right to Restrict Processing

You can request that we limit the processing of your personal data in specific situations, such as when you contest the accuracy of the data.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details at the top of this page. We will respond to your request within one month. If your request is complex, we may extend this by two months, but we'll let you know if this is necessary.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided at the top of this page. We will process your request promptly.

Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Some of our service providers may be located outside the United Kingdom. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office, to protect your information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.

Right to Complain

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

ICO website: www.ico.org.uk
ICO helpline: 0303 123 1113

Questions or Concerns?

If you have any questions about this privacy policy or how we handle your personal data, we're here to help. Please don't hesitate to get in touch.

Contact Us

Contact Information